Refund Policy

At InvestPro Trading Academy, we are committed to providing high-quality educational content and services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions and procedures for obtaining a refund for our courses and services.

1. Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for most of our courses. If you are not satisfied with your purchase, you may request a refund within 14 days from the date of purchase, subject to the conditions outlined in this policy.

2. Refund Eligibility

2.1 Eligible for Refund

The following purchases may be eligible for a refund:

• Individual courses purchased directly from our website
• Course bundles (subject to specific conditions outlined in section 2.3)
• Subscription services (prorated as described in section 2.4)

2.2 Not Eligible for Refund

The following purchases are not eligible for a refund:

• Courses where more than 30% of the content has been accessed or completed
• Digital downloads or supplementary materials that have been downloaded
• One-on-one coaching or consultation sessions that have already taken place
• Custom corporate training packages (unless specified in a separate agreement)
• Courses purchased through a promotional offer marked as "non-refundable"
• Course purchases older than 14 days

2.3 Course Bundles

For course bundles (multiple courses sold together at a discounted price):

• If you have accessed less than 30% of content across all courses in the bundle, you may be eligible for a full refund
• If you have accessed more than 30% of content in any one course within the bundle, the entire bundle becomes ineligible for a full refund
• In some cases, we may offer a partial refund for the unused portion of a bundle

2.4 Subscription Services

For subscription-based services:

• Monthly subscriptions: You may cancel at any time and will not be charged for subsequent months, but no refund will be provided for the current month
• Annual subscriptions: If canceled within 14 days of initial purchase or renewal, you may receive a full refund. After 14 days, you may receive a prorated refund for the unused portion, less a cancellation fee

3. Refund Process

Upon receiving your request, we will:

1. Review your request and verify your purchase information
2. Check your course progress and access logs
3. Determine if your request meets our refund eligibility criteria
4. Notify you of our decision within 5 business days

4. Refund Methods and Timeframes

If your refund is approved:

• Refunds will be issued to the original payment method used for the purchase
• Processing time depends on your payment method:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 5-7 business days
• Your access to the refunded course(s) will be revoked once the refund is processed

5. Special Circumstances

5.1 Technical Issues

If you experience significant and persistent technical issues that prevent you from accessing or using our courses, and our technical support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund outside the standard 14-day window. Please document all technical issues and support interactions when requesting this type of refund.

5.2 Extended Illness or Emergency

In cases of extended illness or emergency that prevent you from using our services during the refund period, we may consider extending the refund eligibility period. Documentation may be required in such cases.

5.3 Course Content Significantly Different Than Advertised

If you believe the course content is significantly different from what was advertised, please provide specific examples when submitting your refund request. We take such claims seriously and will review them carefully.

6. Cancellation Policy for Live Events and Webinars

For events canceled by InvestPro Trading Academy, participants will receive a full refund or the option to rebook for a future event at no additional cost.

7. Promotional Codes and Discounts

If you used a promotional code or discount when purchasing a course:

• The refunded amount will reflect the actual amount paid after applying the promotional code or discount
• One-time use promotional codes will not be reactivated or returned for future use
• Courses purchased with special promotional offers marked as "non-refundable" are not eligible for refunds

8. Disputes and Chargebacks

We encourage you to contact us directly with any concerns before initiating a chargeback through your payment provider. Unauthorized chargebacks may result in:

• Immediate termination of your account
• Revocation of access to all courses and services
• Blacklisting from future purchases
• Additional administrative fees

9. Changes to Refund Policy

InvestPro Trading Academy reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy that was in effect at the time of your purchase will apply to your refund request.

10. Contact Information